General terms and conditions
for CITY CYCLING, the RADar! reporting platform and BIKE MONITOR cycling data portal
This translation is provided as a courtesy for information purposes only. In case of any divergence from the German version, the German version shall prevail.
1. Scope of application
a) These General Terms and Conditions apply to all participating institutions and organisations (hereinafter: “Client”) participating in the STADTRADELN campaign and associated initiatives or instruments, in particular the RADar! Reporting Platform, the BIKE MONITOR Cycling Data Portal, as well as other services provided or arranged by Klima-Bündnis Services (hereinafter: “Contractor”). The Client and the Contractor are hereinafter jointly referred to as the “Parties”.
b) By confirming participation in the STADTRADELN campaign or using the RADar! Reporting Platform, the Client accepts these General Terms and Conditions. Any general terms and conditions or contractual terms of the Client shall not apply, even if Klima-Bündnis Services has not expressly objected to them.
c) These General Terms and Conditions shall also apply to future renewal periods or new agreements concluded by the Client with Klima-Bündnis Services, unless expressly agreed otherwise at the time of the respective booking.
2. Services offered
a) Depending on the scope booked, the Client receives access to a wide range of information and services relating to public relations in the field of cycling, cycling infrastructure condition data, cycling data and other data and analysis services. This enables the Client to promote and support cycling locally, identify deficiencies in the cycling network and base its cycling and transport infrastructure planning on a reliable data basis.
b) All services are provided with IT support via servers located within the European Union, unless expressly agreed otherwise for individual services or stated in the supplementary data protection notices.
c) Many of the services offered may be eligible for funding. Klima-Bündnis Services provides information on known funding opportunities and, where data is available, also on whether the relevant funding programmes have already been exhausted.
d) Access to individual data and analysis services, in particular BIKE MONITOR, may be subject to a separate agreement and separate remuneration.
3. Obligations of Climate Alliance Services
a) Following the Client’s registration and a review, Klima-Bündnis Services shall activate the programmes booked by the Client as soon as possible and inform the Client accordingly.
b) By providing analyses of the data transmitted, Klima-Bündnis Services, in cooperation with service providers, enables the Client to optimise and facilitate cycling infrastructure planning and improvement.
c) Klima-Bündnis Services shall endeavour to secure financial support for the campaigns and instruments, e.g. from federal or state ministries, in order to enable participation or use at lower cost. However, no guarantee can be given that such funding will be obtained, unless Klima-Bündnis Services has expressly indicated this in writing. Information on possible financial support published on the website shall be based on the respective booking status. If, contrary to expectations, it subsequently transpires that funds made available have already been exhausted, the Parties shall agree on how to proceed.
d) Klima-Bündnis Services shall endeavour, through suitable service providers, to ensure the greatest possible availability of the websites and apps. However, no guarantee can be given that they will be accessible at all times. Technically necessary and plannable downtimes, e.g. for maintenance, troubleshooting or migration to new systems, shall be announced in advance with reasonable notice. Software cannot be completely error-free; Klima-Bündnis Services shall review reported or identified errors in cooperation with the service providers and give priority to their rectification.
e) The municipality shall be responsible, within the scope of its ability to influence the matter, for the quality of the data collected via the STADTRADELN and RADar! apps, in particular for the number of users participating in the municipality’s area. The municipality shall therefore always be responsible for ensuring a statistically sufficient number of users (N=270 for a 90% confidence interval) with regard to BIKE MONITOR. The technical limitations of data collection and the quality of statistical data derived therefrom shall additionally be governed by Section 6.
4. Obligations of the Client
a) The Client is obliged to make the agreed payments on time.
b) In order to improve and ensure awareness, the Client is responsible for publicising the campaigns through means other than publications by Klima-Bündnis Services alone. A high level of awareness leads to high participation and, among other things, to a particularly reliable and meaningful data basis.
c) In the event of payment default, statutory default interest shall accrue. In addition, Klima-Bündnis Services shall be entitled, in the event of payment default, to suspend the Client’s participation in the campaigns booked or to block access; this shall not result in any extension of the term for the duration of the suspension.
5. Confidentiality and data protection
a) The Parties undertake to maintain confidentiality regarding details of the terms and conditions of their cooperation, insofar as such information is not already publicly known or ascertainable.
b) The respective current supplementary data protection information and other data protection regulations published on the relevant websites shall apply to data protection and the processing of personal data. Klima-Bündnis Services shall comply with the applicable data protection requirements, in particular the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG), as well as state-level data protection regulations where applicable.
c) These General Terms and Conditions govern the contractual relationship between Klima-Bündnis Services and the Client. Rights and obligations relating to the processing of personal data of Participants shall additionally and directly be governed by the applicable data protection information and the respective applicable data protection laws and legal bases.
6. Copyrights and rights to data
a) The Client shall have no direct claim against Klima-Bündnis Services for access to data generated via the STADTRADELN apps. Access to such data and analyses may be the subject of a separate, potentially chargeable agreement concerning the BIKE MONITOR Cycling Data Portal.
b) Klima-Bündnis Services shall be entitled to engage suitable service providers for the provision and further development of the agreed services. This includes, in particular, the processing, preparation, plausibility checking, analysis, aggregation and, insofar as permissible under data protection law, anonymisation of data collected as part of STADTRADELN. The engagement of service providers and the processing of personal data shall be carried out in accordance with the applicable data protection provisions and the contracts concluded for this purpose.
c) Klima-Bündnis Services shall be entitled to process data collected and generated as part of the STADTRADELN campaign for the provision, further development and improvement of the services offered. This includes, in particular, technical processing, plausibility checking, analysis, aggregation and, insofar as permissible under data protection law, anonymisation, as well as the creation of statistics, analyses, maps, visualisations and other cycling and data products.
d) Anonymised and aggregated cycling data and analyses and data products derived therefrom may be created from the data collected. These may be used in particular for cycling and transport planning purposes and made available to municipalities, public authorities, scientific institutions and other authorised users, insofar as this is compatible with the applicable data protection provisions.
e) The provision and use of data and data products generated by the STADTRADELN apps may be the subject of separate, including chargeable, services. This applies in particular to BIKE MONITOR. The STADTRADELN participation fee does not entitle the Client to access BIKE MONITOR or to the provision of specific data products, unless expressly agreed otherwise.
f) Rights relating to personal data shall be governed exclusively by the applicable data protection provisions. Klima-Bündnis Services shall be entitled to use anonymised and aggregated data and statistics, analyses, maps, visualisations and other data products derived therefrom within the scope of the services offered and to make them available to authorised third parties. This shall not include the provision of personal data relating to individual Participants to users of BIKE MONITOR.
g) Data collected via the STADTRADELN apps are recorded using the end devices and technical systems used by the Participants. Complete, error-free or continuously available recording of all routes travelled cannot be guaranteed due to technical circumstances, in particular the characteristics of GPS and mobile end devices. Statistical analyses derived therefrom may likewise contain corresponding uncertainties.
h) When publishing data or findings generated from the data, the Client shall, where possible or appropriate, refer to the involvement of Klima-Bündnis Services and/or the BIKE MONITOR Cycling Data Portal; this shall also apply when graphics are reproduced.
i) Where Klima-Bündnis Services provides data or data products to the Client or other authorised users, their specific use shall be governed by the respective scope of services and, where applicable, supplementary terms of use or a separate agreement. Any further reproduction or disclosure may be subject to the consent of Klima-Bündnis Services or the respective rights holder.
7. Term of the agreement
a) The cooperation shall always run for defined periods as confirmed by Klima-Bündnis Services following a booking.
b) The cooperation may be extended any number of times; the costs applicable in each case shall be based on the service catalogue applicable at the time of booking or renewal.
8. Liability and general provisions
a) Klima-Bündnis Services shall endeavour to ensure high availability and quality of the services offered. No guarantee is given for a complete or error-free data basis in respect of limitations in availability, GPS recording or the accuracy of analyses derived from the data that cannot be completely avoided due to technical circumstances.
b) The statutory liability provisions shall remain unaffected. In particular, mandatory statutory liability provisions and liability for intent and gross negligence shall apply.
c) Should one or more provisions of these General Terms and Conditions be or become invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid provision that comes as close as possible to the economic or legal purpose of the invalid provision.
d) All amendments or additions must be made in writing; email shall be sufficient for this purpose.
9. Classification of Data Processing in Relation to Participants
a) Participation in STADTRADELN by individual cyclists is not subject to these General Terms and Conditions. These General Terms and Conditions govern the contractual relationship between Klima-Bündnis Services and the Client. The processing of personal data of participating persons, in particular location and tracking data collected via the STADTRADELN apps, shall be governed by the applicable data protection information and, where applicable, supplementary participation or terms of use.
b) In particular, it must be ensured that the description of the purposes, recipients, service providers, anonymisation and aggregation procedures, as well as any commercial provision of anonymised or aggregated data, corresponds to the data processing actually carried out and the underlying legal bases under data protection law.
Last updated: 05 October 2026